Refund Policy | Realera Online

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November 27, 2023

The option to exchange crystal coins for Minor Crystalline Tok..

The option to exchange crystal coins for Minor Crystalline Tokens with NPC Gnomally has been introduced after completing Warzone 7 seven times, at the cost of 150k for one token.

November 26, 2023

The daily usage limit of the green crystal of experience has b..

The daily usage limit of the green crystal of experience has been increased to 2 per day and the price from 40 to 60 minor tokens.

November 26, 2023

Fixed quick loot sometimes changing item types such as vial wh..

Fixed quick loot sometimes changing item types such as vial when changing config.

November 26, 2023

Fixed several items in the market, now you can sell empty flui..

Fixed several items in the market, now you can sell empty fluids such as golden mug. Also fixed a small bug with golden mug and quick loot.

November 26, 2023

Items Cyclopedia now contains information about which monsters..

Items Cyclopedia now contains information about which monsters drops an item.

Download Client - August 2023
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Refund Policy

Don't like what you bought? If you've recently made a purchase through the Realera Online Store and want a refund, you're in the right place. Below you'll find all the info on when you can refund and how to begin the process. Realera Points are virtual currency to purchase exclusive products in the In-game Store.

When can I request a refund

Purchases which have been made within the last 14 days.
The Realera Points and products must be on your account.

How can I request a refund

If you have questions about the refund process, please send an email to "[email protected]".

How will I get my refund

By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and Realera Online may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.